Template letter for services

Below is a template letter that can be sent to a business you have bought unsatisfactory services from. All information inside the square brackets can be replaced to suit your circumstances and information.

[Your address]

[Date]

[Business/person's name]

[Address]

[Subject]

[Order/reference number]

Dear [name],

On [date] I contracted you to [describe the building work that was carried out] at a cost of £[price], which was paid in full on completion [add date]. Since then, the faults listed below have become apparent: [list all the faults, defective materials used, delays and substandard workmanship as applicable]

1.

2.

3.

The law states that the work you carried out is carried out with reasonable care and skill and within a reasonable time and the materials used are of a satisfactory quality. The work is unacceptable, and the materials are not of satisfactory quality for the reasons given above; you are therefore in breach of contract. I have enclosed copies of [give details of documents, photos, etc].

I am happy for you to put it right and carry out the work again at no cost to me, as I would very much like this resolved.

Please contact me within 14 days with a suggested timeline.

Kind regards,

[Your name]