Free consumer advice & training programmes
Making consumer rights simple
Free consumer advice, practical guidance and trusted resources to help you understand your rights, solve problems and make informed decisions.
Choose your path
Whether you’re looking for advice on a consumer issue or training for your organisation, we’re here to make complex information easier to understand.
Expert advice
Practical guidance from trusted consumer rights specialists.
Consumer focused
Built around real consumer challenges and questions.
Educational content
Clear resources designed to inform and empower.
Real impact
Helping consumers make confident everyday decisions.
Our latest blogs
Browse some of the most common consumer topics and find practical guidance designed to help you navigate everyday situations with confidence.
9 June 2026
The product safety risk nobody talks about
Poor product instructions can create safety risks for consumers. Discover why clear, accessible information matters more than ever in product safety.
19 May 2026
AI, complaints and consumer vulnerability
Consumers are increasingly using AI tools like ChatGPT to write complaints, challenge businesses and escalate disputes.
8 September 2025
The wonky way - Let us in!
Welcome to the second blog in the Wonky Way series from Consumer Friend.
The Consumer Friend podcast
Expert conversations, consumer stories and practical insights on everyday rights and challenges.
Organisations we've worked with
Training for consumer-focused organisations
Training programmes designed to improve consumer understanding, confidence and customer experiences.
- Improve consumer understanding
- Build customer confidence
- Deliver better outcomes
Campaigns that put consumers first
We campaign on the issues that affect people most, from scams and fake ads to energy bills and rental problems. See what we are working on and how you can get involved.
