Consumer Friend aims to make consumer rights easy to understand for everyone!
Your rights,
made easy
Your rights - made easy
Your rights - made easy
Our purpose is to make consumer rights FREE and easy to understand for everyone in the UK.
We support consumers and business alike to ensure consumer information, advice and education is simple and accessible to all. We believe understanding consumer vulnerability is key to inclusive services and ensuring all consumers get better consumer outcomes.
In partnership with
What we offer
FREE Consumer Advice
Consumer Friend delivers what is currently missing from the UK market; simple, proactive, relevant, modern, informative consumer education that will support consumers and businesses alike.
Consumer Vulnerability Training
As a business, it's important to be able to identify when someone might be vulnerable so you can help them in the best way possible. If you're not sure how to do this, don't worry! we're here to help.
Energy Efficiency Advice
By carrying out work in your home with varying degrees of complexity from loft insulation to solar panels with battery storage, you can help reduce carbon dioxide emissions, reduce your energy bills and make your home more efficient.
Our latest insights
Whether you need FREE advice or help training your staff, we are here to help.
Testmonials
As many as 67% of consumers could potentially be classified as situationally vulnerable when assessed against the Financial Conducts Authority’s criteria is staggering and as we are as predicted we are entering into a storm of consumer vulnerability.