For consumers
Services
What to expect when you pay for a service, from tradespeople to tickets, and what to do when it goes wrong.
4 min read
Protection when buying - Use a credit card
Extra protections when buying goods, services and digital content.
3 min read
Goods and services
When a business supplies both goods and services to you, the law treats them separately, and you have legal rights covering both…
3 min read
Pre-shopping holiday information
Every time we buy a holiday, we are making a legal contract.
2 min read
Template letter for services
Here's our template letter that you can use when contacting businesses about services you've bought.
4 min read
Do you know your rights when buying services?
Every time we buy a service we are making a legal contract. What are your rights?