For consumers
Your rights, made easy with us
Understand your rights, explore practical advice and find clear next steps for common consumer issues.
Helping you understand your consumer rights
Consumer Friend makes consumer rights easier to understand through clear guidance, practical information and useful resources.
Plain English guidance
Clear information without unnecessary legal language.
Independent information
Consumer-focused guidance designed to support informed decisions.
Practical next steps
Understand what you can do and where to begin.
Common issues covered
Advice across everyday purchases, services and complaints.
Latest articles & guides
Browse some of the most common consumer topics and find practical guidance to help you navigate everyday situations with confidence.
5 min read
Fabric first
Fabric first looks at the make up of your home to make it more energy efficient.
3 min read
Energy Performance Certificates
An Energy Performance Certificate (EPC) tells you how energy efficient your home is and gives it a rating from A (very efficient) to G (inefficient).
1 min read
Checklist to find a good business
Here's a list of tips on finding a good business.
The Consumer Friend podcast
Expert conversations, consumer stories and practical insights on everyday rights and challenges.