For consumers
Goods
Your rights when something you buy is faulty, not as described or never turns up, and how to get a repair, replacement or refund.
4 min read
Protection when buying - Use a credit card
Extra protections when buying goods, services and digital content.
3 min read
Your rights when buying digital content
Every time we buy something we are making a legal contract. What are your rights?
3 min read
Do you know your rights when buying goods?
Every time we buy something, we are making a legal contract. What are your rights?
3 min read
Do you know your rights when buying online?
Every time we buy something we are making a legal contract. What are your rights?
3 min read
Unsafe products (goods)
Just because it’s on sale and you can buy it, it doesn’t mean it’s safe.
4 min read
Electrical goods safety
Buying unsafe electrical goods can have serious consequences. This guide shows you what to check when buying them.
1 min read
Template letter for goods
Here's our template letter that you can use when contacting businesses about goods you've bought.
4 min read
Unfair contract terms
What we need to consider before entering into an agreement with a business