For consumers
Rights when buying online
The extra protection you have when you buy online, including cancelling orders, returns and refunds.
4 min read
Protection when buying - Use a credit card
Extra protections when buying goods, services and digital content.
3 min read
Your rights when buying digital content
Every time we buy something we are making a legal contract. What are your rights?
3 min read
Do you know your rights when buying online?
Every time we buy something we are making a legal contract. What are your rights?
1 min read
Template letter for refund and return of online goods
Here's our template letter that you can use when contacting businesses about returning and refunding online goods.