For businesses
Inclusion & accessibility
Inclusive service design and accessible communication for every customer.
12 weeks
Communication & customer experience
Consumer Friend Academy
Train as a Consumer Vulnerability Champion. A 12-week programme of four live online sessions that equips people in customer-facing roles to identify,…
1 to 3 hours
Communication & customer experience
Achieving better outcomes
This course can be attended as a level up from the basic consumer vulnerability awareness training session but also as a stand…