For businesses
Vulnerability & customer support
Recognise and support customers in vulnerable situations.
12 weeks
Communication & customer experience
Consumer Friend Academy
Train as a Consumer Vulnerability Champion. A 12-week programme of four live online sessions that equips people in customer-facing roles to identify,…
1 hour
Sector-specific training
Consumer vulnerability for new homes providers
Practical, NHQB-aligned training that helps your teams recognise vulnerability, adapt their approach, and support customers fairly and confidently.
1 to 3 hours
Sector-specific training
Consumer vulnerability for social housing providers
UK government policy plays a significant role in how social housing providers address consumer vulnerability. Policies and Consumer Standards highlight the government’s…
1 to 3 hours
Vulnerability & customer support
Consumer vulnerability awareness
Learn about the different aspects of consumer vulnerability. An interactive training course for businesses or organisations who support consumers. It will provide…