The Consumer Friend blog
Practical advice for everyday consumer life
News, opinion and plain English explainers from the Consumer Friend team on the issues that affect you as a consumer.
The product safety risk nobody talks about
Poor product instructions can create safety risks for consumers. Discover why clear, accessible information matters more than ever in product safety.
AI, complaints and consumer vulnerability
Consumers are increasingly using AI tools like ChatGPT to write complaints, challenge businesses and escalate disputes.
Our next step…
How Consumer Friend went from a kitchen idea to joining the Ombuds Group! Read the honest, funny behind-the-scenes story of how Louise…
Watt Could Go Wrong
The first Consumer Friend campaign of 2025 - What Could Go Wrong is designed to raise awareness of the dangers of buying…
Bridging the gap: How ombudsman services empower consumers
As you should hopefully know by now, we’re all about making sure everyone has an understanding of their rights when purchases go…
Unlocking potential with DISC profiling and the launch of Consumer Friend Academy
Author: Adam Carter - two minute read
Your top 5 consumer challenges this Christmas (And a little festive fun)
Before we dive into this week’s podcast highlights, let me ask you an important question: What’s your favourite Christmas movie?
