About Consumer Friend
Making consumer rights easier to understand
Consumer Friend helps people and organisations understand consumer rights through clear information, practical education and trusted training.
Our mission
Helping people make informed consumer decisions
Our mission is to make consumer rights clearer, more accessible and easier to apply in everyday situations. We provide practical guidance for consumers while helping organisations improve how they communicate, support customers and deliver fair outcomes.
Education for consumers and organisations
We turn complex consumer topics into practical guidance, resources and training that people can understand and use with confidence.
Consumer advice
Clear guidance that helps people understand their rights and identify practical next steps.
Business training
Practical training covering consumer law, vulnerability, communication and customer service.
Resources
Accessible articles, downloads and educational content covering important consumer topics.
Awareness campaigns
Campaigns designed to improve understanding and raise awareness of consumer issues.
How we work
Clear, practical and focused on real outcomes
Plain English
We explain complex topics clearly and without unnecessary legal language.
Fair outcomes
We support approaches that improve experiences for consumers and organisations.
Practical guidance
Our content focuses on actions, decisions and real-world situations.
Inclusive education
We make information and training easier to understand and access.
Our story
Built to make consumer knowledge more accessible
Consumer Friend was created to close the gap between complex consumer rules and the people who need to understand them. Too often, consumers are unsure of their rights, while organisations struggle to turn policies and regulations into consistent everyday practice.
Through practical advice, education and professional training, we help both sides build greater confidence, communicate more clearly and work towards better outcomes.
Supporting consumers, teams and organisations
Our work is designed for people looking for clear guidance and organisations seeking to improve customer experiences.
01.
Consumers
People looking for practical information about purchases, services, complaints.
02.
Customer-facing teams
Employees responsible for communication, service delivery and supporting customers.
03.
Managers and leaders
People responsible for policies, standards, complaints and customer outcomes.
04.
Organisations
Businesses and public-facing services seeking practical training and expert support.
Choose your path
Whether you’re looking for advice on a consumer issue or training for your organisation, we’re here to make complex information easier to understand.
Campaigns that put consumers first
We campaign on the issues that affect people most, from scams and fake ads to energy bills and rental problems. See what we are working on and how you can get involved.
