Practical, interactive training that helps organisations understand how artificial intelligence is changing consumer complaints. Learners explore the opportunities and challenges of AI-assisted complaints, develop skills to identify the real issues, check facts and respond fairly, clearly and confidently while keeping complaint handling human.
Help customer-facing teams understand why consumers are using AI to make complaints and develop the confidence to respond appropriately. Through practical examples, learners explore how to identify genuine concerns, check information, recognise hidden support needs and provide clear, fair and proportionate responses.
AI is changing the way consumers complain. It can help people understand their rights, organise their thoughts and communicate more confidently. However, it can also produce lengthy complaints, inaccurate legal claims and unnecessary escalation.
A professionally written complaint may also hide signs that someone needs additional support. Understanding these challenges helps organisations respond consistently, avoid assumptions and achieve better outcomes for consumers.
Anyone responsible for handling, investigating or responding to consumer complaints. Particularly relevant to customer service teams, complaints handlers, escalation teams, managers and organisations experiencing increased use of AI-generated correspondence.
Interested in this training?We can tailor the delivery to suit your organisation, your team and the way you want people to learn.
Get in touch to talk through your requirements, availability and pricing.
Prefer email? info@consumerfriend.org.uk
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