Practical training that helps organisations understand neurodiversity, recognise the barriers neurodivergent consumers may experience and adapt communication and services to meet different needs. Through real-world examples and interactive activities, learners develop the confidence to provide more inclusive and accessible customer experiences.
Help organisations develop a better understanding of neurodiversity and how neurodivergent consumers may experience services differently. Give learners practical tools to adapt communication, recognise barriers and make reasonable adjustments that improve accessibility, inclusion and customer outcomes.
Neurodivergent consumers can experience additional challenges when services rely on complicated information, rigid processes, overwhelming environments or limited communication options. Understanding these barriers and the requirements of the Equality Act 2010 helps organisations provide more accessible services, support individual needs and treat customers fairly.
Anyone involved in supporting consumers or designing customer services. Particularly relevant to customer service and complaints teams, managers, team leaders, service designers, policy teams and staff responsible for accessibility, inclusion and reasonable adjustments.
Interested in this training?We can tailor the delivery to suit your organisation, your team and the way you want people to learn.
Get in touch to talk through your requirements, availability and pricing.
Prefer email? info@consumerfriend.org.uk
Practical, plain English training built around real customer interactions. Pick the course that fits your team, or combine them.
3 hours
Communication & customer experience
Practical, interactive training that helps organisations understand consumer rights and apply the Consumer Rights Act 2015 with confidence. Through real-world examples, learners explore the legal requirements for goods, services and digital content, understand the remedies available when things go wrong and develop the skills to handle consumer issues fairly and effectively.
2 hours
Communication & customer experience
Practical training that helps organisations make their services easier to access, understand and use. Learners explore the barriers that everyday processes, communication and service design can create, and develop practical ways to deliver clearer, fairer and more inclusive customer experiences.
2 hours
Communication & customer experience
Practical, interactive training that helps organisations understand the Equality Act 2010 and apply it in everyday customer interactions. Using real-world scenarios, learners explore discrimination, reasonable adjustments and inclusive services, developing the confidence to recognise risks and support customers fairly.