The Consumer Friend podcast
Big consumer questions. Friendly, expert answers.
Join Louise and Adam for expert conversations, consumer stories and practical insights on everyday rights and challenges.
4 December 2022
Digital content and online buying rights
The last Pod in the first series of the Consumer Friend Podcast!Adam and Lou talk about the Christmas anxiety and how we are buying more online than ever with no signs of...
21 November 2022
Ask the team & Black Friday
Adam and Lou go through some questions that have come into the team over the last couple of months along with a look at Black Friday and why you might not be getting the deal you...
7 November 2022
Cost of living scams
Adam and Lou talk about the influx of fraud and scams as a result of the cost of living crisis.
23 October 2022
Product safety
Adam and Lou are joined by Adrian Simpson from the British Retail Consortium to talk about product safety with an emphasis on toys.
9 October 2022
Consumer vulnerability 2
Adam, Louise and Sophie discuss the new Consumer vulnerability code that will launch in 2023, the new homes code and what it means to us all.
25 September 2022
Retrofit 2 - Whole house
Adam and Lou are joined by Faisal from HIES, a leading consumer protection organisation covering the installation of home energy products.
11 September 2022
Consumer vulnerability
Louise and Sophie talk about consumer vulnerability by looking at life events that can effect our ability to make decisions.
28 August 2022
Retrofit 1 - EPC and fabric first
Louise and Adam talk about the first steps to take when looking at making your home more energy efficient.
14 August 2022
Finding a good trader
Sophie and Louise are joined by special guest Ben from TrustMark.