Cyber Security

Practical, interactive training that helps organisations recognise common cyber threats and protect themselves, their staff and their customers. Through real-world examples, learners explore phishing, impersonation fraud, online security and the simple steps that can prevent criminals from gaining access to information, money and business systems.

At a glance

  • Practical, scenario-based cyber security training
  • Recognise phishing, impersonation and online fraud
  • Build confidence in protecting information and accounts

Aim

Help organisations strengthen cyber security awareness by giving staff the knowledge and confidence to recognise common threats, understand how criminals manipulate people and take practical steps to protect business systems, customer information and financial transactions.

Why?

Cyber criminals increasingly target people through convincing emails, messages, phone calls and fraudulent requests. A single mistake can lead to financial losses, stolen information, business disruption and reputational damage.

Understanding the warning signs and knowing how to respond helps organisations reduce risks, protect their customers and create a workplace where staff feel confident questioning suspicious activity and reporting concerns.

Who is it for?

Anyone who uses email, digital devices or business systems as part of their work. Particularly relevant to customer-facing teams, finance and administration staff, managers, team leaders and anyone responsible for handling payments, personal information or sensitive business communications.

What's covered

  • Understanding cyber threats and the human factors criminals exploit
  • CEO impersonation fraud and fraudulent requests from senior staff
  • Invoice and mandate fraud, including changes to payment details
  • Phishing, social engineering and recognising suspicious communications
  • Social media risks and protecting personal and business information
  • Password security, one-time passcodes, multi-factor authentication and reporting concerns

Learning objectives

  • Recognise common cyber security threats and understand how they affect individuals and organisations.
  • Identify the warning signs of phishing, impersonation and fraudulent payment requests.
  • Understand the tactics criminals use to create urgency, gain trust and manipulate decisions.
  • Apply practical checks before sharing information, making payments or responding to suspicious requests.
  • Use safer passwords, verification methods and online security practices to protect accounts and information.
  • Respond confidently to potential cyber security incidents and know when and how to report concerns.

Training options available

  • e online session
  • Face-to-face session

Interested in this training?

We can tailor the delivery to suit your organisation, your team and the way you want people to learn.

Get in touch to talk through your requirements, availability and pricing.

Book a conversation

Prefer email? info@consumerfriend.org.uk

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Ready to train your team?

Virtual classroom, eLearning or face to face. Tell us about your team and we will help you choose the right option.

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