Practical, interactive training that helps organisations understand their data protection responsibilities and handle personal information safely and confidently. Using everyday customer service scenarios, learners explore data protection rules, customer rights, sensitive information and how to avoid common mistakes.
Help organisations understand and apply data protection principles in everyday situations. Give learners the confidence to recognise personal and sensitive information, manage customer records responsibly, respond to information requests and protect people's privacy while delivering effective customer services.
Organisations collect and use personal information every day, often including details about people's health, finances or personal circumstances. Poor data handling can lead to privacy breaches, customer distress, complaints and regulatory action.
Understanding data protection responsibilities helps staff make better decisions, protect consumer information and build trust through clear, fair and responsible practices.
Anyone who collects, records, accesses or shares personal information as part of their work. Particularly relevant to customer service and complaints teams, managers, team leaders, contact centre staff and organisations recording consumer vulnerability or additional support needs.
Interested in this training?We can tailor the delivery to suit your organisation, your team and the way you want people to learn.
Get in touch to talk through your requirements, availability and pricing.
Prefer email? info@consumerfriend.org.uk
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