Practical training that helps organisations make their services easier to access, understand and use. Learners explore the barriers that everyday processes, communication and service design can create, and develop practical ways to deliver clearer, fairer and more inclusive customer experiences.
Help organisations recognise where their services may unintentionally create barriers for consumers. Through practical examples and activities, learners develop the confidence to review customer journeys, adapt processes and make improvements that help more people access and use services successfully.
Even well-designed services can create difficulties for people when processes are complicated, information is unclear or customers have limited ways to get help. Disability, neurodivergence, financial pressure, digital exclusion and changing personal circumstances can all affect how someone experiences a service. Understanding these challenges helps organisations make their services more accessible, flexible and responsive to different needs.
Anyone involved in delivering, managing or designing services for consumers. Particularly relevant to customer service and complaints teams, managers, service designers, policy and digital teams, and organisations looking to improve accessibility and customer experience.
Interested in this training?We can tailor the delivery to suit your organisation, your team and the way you want people to learn.
Get in touch to talk through your requirements, availability and pricing.
Prefer email? info@consumerfriend.org.uk
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