Practical, interactive training that helps organisations understand the Equality Act 2010 and apply it in everyday customer interactions. Using real-world scenarios, learners explore discrimination, reasonable adjustments and inclusive services, developing the confidence to recognise risks and support customers fairly.
Help organisations understand their responsibilities under the Equality Act 2010 and give staff the confidence to recognise discrimination, identify barriers and make practical improvements to ensure services are fair, accessible and inclusive.
The Equality Act 2010 protects people from discrimination and places important responsibilities on organisations providing goods and services. Unclear information, inaccessible processes and a lack of reasonable adjustments can disadvantage customers and expose organisations to legal and reputational risks. Understanding these responsibilities helps teams make better decisions and provide services that work for more people.
Anyone involved in delivering, managing or designing services for consumers. Particularly relevant to customer service and complaints teams, managers, team leaders, policy and compliance professionals, and staff responsible for accessibility, inclusion and service design.
Interested in this training?We can tailor the delivery to suit your organisation, your team and the way you want people to learn.
Get in touch to talk through your requirements, availability and pricing.
Prefer email? info@consumerfriend.org.uk
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