The Consumer Friend podcast
Big consumer questions. Friendly, expert answers.
Join Louise and Adam for expert conversations, consumer stories and practical insights on everyday rights and challenges.
27 March 2023
Shopping for a holiday
Adam and Louise talk about the how to make sure that you have the holiday that you paid for! your rights when booking a holiday and how to avoid the scams.
13 March 2023
How to not ruin your face - Cosmetic safety
Adam & Lou discuss the dangers of purchasing fake cosmetics. It turns out that if the price is too good to be true, it probably is.
27 February 2023
Series two - Intro
Adam and Lou take a quick look at what's going to be coming up in the second series of the Consumer Friend Podcast.
4 December 2022
Digital content and online buying rights
The last Pod in the first series of the Consumer Friend Podcast!Adam and Lou talk about the Christmas anxiety and how we are buying more online than ever with no signs of...
21 November 2022
Ask the team & Black Friday
Adam and Lou go through some questions that have come into the team over the last couple of months along with a look at Black Friday and why you might not be getting the deal you...
7 November 2022
Cost of living scams
Adam and Lou talk about the influx of fraud and scams as a result of the cost of living crisis.
23 October 2022
Product safety
Adam and Lou are joined by Adrian Simpson from the British Retail Consortium to talk about product safety with an emphasis on toys.
9 October 2022
Consumer vulnerability 2
Adam, Louise and Sophie discuss the new Consumer vulnerability code that will launch in 2023, the new homes code and what it means to us all.
25 September 2022
Retrofit 2 - Whole house
Adam and Lou are joined by Faisal from HIES, a leading consumer protection organisation covering the installation of home energy products.