The Consumer Friend podcast
Big consumer questions. Friendly, expert answers.
Join Louise and Adam for expert conversations, consumer stories and practical insights on everyday rights and challenges.
31 July 2023
Buying used cars
Adam and Louise discuss your rights when buying used cars. Whether its from a business, a private seller or from an online marketplace you should know your rights in order to get...
17 July 2023
Retrofit - Real people with real experience
Adam and Lou are joined by two people that have been through the retrofit journey and have become advocates for sustainable homes.
3 July 2023
Ask the team 2
Adam and Lou from Consumer Friend takes questions from the listeners about consumer rights and problems they've had with holidays, vets (services), online retailers (goods) and...
8 June 2023
BONUS - Energise
Adam and Lou introduce Consumer Friends Energize - Retrofit. How we should all get involved in improving the performance of our homes to save the planet and our bank balance.
5 June 2023
Tickets
Adam and Lou talk about their favourite gigs and what would've happened if the tickets they bought for these events ended up being fake! Your right's when your buying tickets and...
22 May 2023
How to get your money back (S75)
There are protections in place if you are let down by a business when asking for a refund.
8 May 2023
Retro with Russ
Saving the planet and your money!In this pod, Adam and Lou talk to Retrofit expert Russell Smith (RetroRuss) from Parity Projects and Retrofit Worksabout creating a plan to make...
24 April 2023
One year, still here, no idea, all the fear!
Our birthday pod! We can't believe it's been a year already! Adam and Lou talk about the last year, how and why they started Consumer Friend, mistakes and successes and a few...
10 April 2023
Plain English - Language Timothy!
The average age reading age in the UK is around 10 years old! We all need to understand the information we are receiving from businesses in order to make the right choice for us...