The Consumer Friend podcast
Big consumer questions. Friendly, expert answers.
Join Louise and Adam for expert conversations, consumer stories and practical insights on everyday rights and challenges.
3 March 2024
Fraud and scams
Louise celebrates her leap year (actual) birthday with a special fraud and scams podcast, something Louise and Adam spend their day jobs doing (Not committing fraud and scams, but...
19 February 2024
Protect your smile - teeth whitening, the dangers
In this episode, Adam Carter and Louise Baxter MBE talk about the dangers of in home teethe whitening kits bought on the internet and introduces their #ProtectYourSmile or...
5 February 2024
If you can't solve an issue with the business you bought from
In todays pod, Adam and Lou talk to Kevin Grix from theDispute Resolution Ombudsman Service (DRO).
22 January 2024
Retrofit with an expert - MCS
Adam & Lou are joined by Alex Hughes, a Scheme Manager at MCS.
8 January 2024
Christmas refunds and January sales
In this episode Adam and Lou talk about your rights when it comes to returning those unwanted gifts and the best way to navigate through the January sales.
18 December 2023
Fakemas - Buying fakes at Christmas
Consumer Friends final podcast of 2023! In this episode, Louise and Adam talk about how counterfeit products effect consumers, businesses and governments.
4 December 2023
Accepting Ts & Cs - Unfair contract terms
Louise and Adam are back with the first full episode of season 3. it's a tough one this time around, Unfair Contract Terms.
20 November 2023
Season 3 intro and the birth of consumer rights
We're back! Slightly later than promised but Adam and Lou are back. This is just a little teaser on what to expect over the next 11 episodes from the team at Consumer Friend.
21 August 2023
Any other business
The final episode of the second series is here. A quick recap of the previous 11 podcasts, some topical consumer rights stories that have been in the news over the last couple of...